IT Support & E-commerce Operations Officer at Buckler Ordnance Systems Limited

Job Purpose

• The IT Support & E-commerce Operations Officer will work closely with the Line Manager to ensure the efficient operation of Buckler Systems' IT infrastructure and e-commerce activities.
• This role is pivotal in optimizing our online presence while maintaining the performance of our digital platforms, contributing directly to the achievement of the company’s goals.

Key Responsibilities
IT Support:

• Manage and implement website upgrades, troubleshoot performance issues, and develop strategies to boost web traffic and user engagement.
• Install and configure computer hardware, operating systems, and software applications, providing hands-on technical support to staff as needed.
• Diagnose and resolve hardware, software, and network issues to ensure minimal disruptions to business operations.
• Set up new user accounts and handle password-related queries to facilitate smooth onboarding for new employees.
• Coordinate system security measures and respond swiftly to any security breaches or vulnerabilities.

Graphics Design:

• Design and create visual content such as event flyers, recruitment materials, and promotional posters for various company initiatives.
• Develop illustrations, logos, and graphic elements that align with Buckler Systems' brand identity and communication standards.
• Ensure all graphic content is visually appealing and maintains consistency with the company’s branding guidelines.

E-commerce Operations:

• Monitor website traffic, customer interactions, and feedback to assess and improve the user experience on our e-commerce platforms.
• Analyze sales data and customer reviews to forecast sales trends and adjust inventory and marketing strategies accordingly.
• Collaborate with product management, sales, and content teams to keep the e-commerce platform updated with accurate and engaging content.
• Implement SEO best practices to optimize product listings, pricing, and promotions to enhance the platform’s visibility and performance.
• Lead efforts to drive sales growth and increase market reach through targeted e-commerce strategies and promotional campaigns.
• Provide regular updates to the management team, including performance reports and analysis of digital marketing activities.

Additional Responsibilities:

• Ensure that IT systems and networks are maintained and updated regularly to enhance efficiency.
• Innovate and introduce new technologies to streamline operations and improve overall work processes.
• Support other tasks and projects as required by the team or management.

Experience & Qualifications

• B.Sc./HND in Computer Science or a related field.
• Minimum of 2 years of experience in related field.
• Strong digital marketing skills with experience in creating and executing marketing campaigns.
• Proficiency in content creation, graphic design, and social media tools.
• Solid communication skills and the ability to convey technical concepts in a clear and concise manner.
• Experience with SEO techniques and familiarity with e-commerce best practices.

Core Capabilities:

• Strong analytical and problem-solving skills.
• Excellent time management and the ability to meet deadlines in a fast-paced environment.
• Creativity in design and content development.
• Ability to work collaboratively with cross-functional teams.
• Flexibility and adaptability in handling diverse tasks and challenges.