IT Support Desktop Analyst at WTS Energy

Purpose Statements:

• To maintain and operate computer systems and/or network in the company.

Key Deliverables:

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices ,network links, PBX, telephones and implement changes as required to improve performance.
• Interface with 3rd party service providers when required.
• Monitor and evaluate voice network infrastructure: IPPBX, IPPhones, VoIPgateways, E1lines and implement changes as required to improve performance
• Provide periodic reporting of IT Support operations.
• AdvisestaffonappropriateproceduresfordirectingtheirIT-relatedqueriesandrecommendations
• Configure new workstations, routers, modems and desk phones.
• Deliver IT related assistance upon request
• Other duties may include End user education and IT Project implementation.

Knowledge/Skills:

• Must possess good understanding of windows-based applications and their interaction with the underlying operating system environment.
• Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software troubleshooting skills.
• Must demonstrate a blend of technical skills in desk top operating systems technologies system administration and use of Microsoft Office tools.
• Effective Leadership Skills
• Effective Communication and Reporting Skills

Minimum Qualification / Experience:

• BSc in Computer Science/Engineering
• At least 3years qualitative experiencei n technology deploymentor support
• ITIL, CCNA, MTA/MCSA/MCSE certifications would be an added advantage

Personality Traits:

• Quick thinker
• Confidence and Resilience
• Good interpersonal skills
• Analytical skills

Working Relationships

• IT Manager
• Corporate Services Team
• Other functional departments