We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
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The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs. The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.
What you'll do:
Respond to helpdesk tickets related to IT and user support
Provide onsite support to Lagos-based staff and remote assistance to global users
Track and maintain inventory of IT assets and tools
Manage user setup and removal during onboarding/offboarding
Coordinate with external vendors on repairs or hardware purchases
Assist with setting up internet, firewall, and office network connections
Run routine system checks and escalate technical issues as needed
Requirements
At least 2 years of experience in IT support or a similar role
OND/HND/bachelor's in computer science, Engineering, or a related field
Strong troubleshooting and communication skills
Familiarity with tools like Microsoft 365, email platforms, remote support tools
Ability to manage plug-and-play hardware issues (laptops, printers, routers)
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