IT Support Associate at Jumia Nigeria

Job Objectives
To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

• ​Prioritize and respond to I.T incidences via the I.T help Desk.
• ​Monitor and maintain computer networks.
• ​Deploying and Configurations of Firewalls, Routers and Switches.
• ​CCTV Installations, troubleshooting and Repairs.
• ​Online/Offline/Remote I.T support to staff or clients
• ​Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• ​Documentation and verification of I.T assets.
• ​Testing, evaluating and actively supporting the roll-out of new applications or technologies.
• ​Set up user’s accounts or profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Providing reports and documentation as required.
• Rapidly establish a good working relationship with colleagues and stakeholders.
• Conduct electrical safety checks on computer equipment.
•  Shift and on-call work may be required
• Training of Junior Staff as required.

Requirements & Qualifications

• A technical, logical thought process.
• ​Problem Solving and people management skills
• ​ An ability to stick to strict deadlines
• ​An ability to prioritize and delegate
• ​A keen eye for details QUALIFICATIONS
• ​A University degree in Computer Science (or similar qualification).
• ​At least three years’ experience in a similar Role
• ​Cisco Certified Network Associate Qualified (CCNA) preferably.

We offer

• ​A unique experience in an entrepreneurial, yet structured environment
• ​The opportunity to become part of a highly professional and dynamic team working around the world
• ​An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.