IT Support Assistant at Raadaa

Core Responsibilities
Troubleshooting and Problem Resolution:

• Assist users with technical problems, providing clear and concise solutions.
• Document issues and resolutions for future reference.
• Ensure systems, and software applications are functioning correctly.
• Strategize on New software solutions and design
• Maintain and update IT documentation.
• Provide technical assistance to employees and potentially external clients.
• Answer user questions and address concerns related to IT systems and applications.
• Assist with cloud infrastructure issues, including troubleshooting and QA
• Support the development and maintenance of DevOps pipelines and tools.
• Work with developers and DevOps engineers to ensure smooth application deployments.
• Assist with Management and design solutions and strategy of software.
• Manage and maintain IT assets and inventory.
• Ensure compliance with IT policies and procedures.

Requirements

• Candidates should possess a Bachelor's Degree qualification
• 2 years Experience working on IT Related projects
• Must be Tech Servy, Understands the basics of HTML, CSS and Javascript
• Understand Design Implementation,
• Ability to use Figma (UIUX)
• Goal Oriented, Reliable and Integrity
• Attention to details and Meticulous
• Must have a Laptop
• preferably worked in an IT Firm andwithDevelopers.