IT Support Assistant at GUS Consulting

About the job

• Set up and configure new laptops and desktops.
• Diagnose and resolve technical issues.
• Support and Maintain MS Server/Desktops and MS Exchange.
• Ensure security and upgrades are applied and kept up to date on desktops and laptops.
• Antivirus installation to all desktops and laptops.
• Fault finding to laptops and desktops.
• Ensure all logs for equipment and users are maintained.
• Set up new users and disabling expired accounts.
• Perform basic IT administrative support duties as required to meet specific operational objectives.
• Escalate IT issues to the IT Manager where necessary.

Qualifications:

• HND/BSc in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2-3 years experience in IT support
• knowledge of hardware and software
• Relevant IT certification/ training.
• Excellent problem-solving skills and attention to detail.
• Good verbal and written communication skills.
• Ability to work independently as well as in a team environment.
• Cybersecurity conscious.