IT Support Analyst at KNN Corporate Services Limited

Job Description

• Provision of efficient desktop side OS support.
• Ability to troubleshoot using windows 10.
• Provision of effective helpdesk and escalation service to IT and Non-IT related issues.
• Efficient use of Office productivity tools (Microsoft Office Products eg Word, Excel, Power point, SAP).
• Troubleshooting desktop problems and proffering prompt solutions.
• Troubleshooting PC/Printers/Notebooks and other IT peripheral devices and delivering prompt solutions.
• Provision of Single Point of Contact (SPOC) for Help Desk.
• Recommendation and administration of appropriate antivirus for Company devices.
• Run repairs and replacements on computer hardware.
• Set up, test and troubleshoot local and remote wireless access and network connectivity.
• Coordinate with internal departments and external service providers to ensure solutions.

Requirements

• B.Sc / HND in Computer Science or any related field.
• 1-3 years relevant/current experience as an IT support analyst.
• Strong knowledge and use of Microsoft Office 365.
• In-depth knowledge of computer systems.
• Excellent communication and interpersonal skills.
• Must be service oriented.

Salary
N80,000 - N100,000 / month.