IT Support Analyst at Fincra

Role Overview

• We are seeking a detail-oriented and proactive IT Support Analyst to join our team. In this role, you will be responsible for providing technical support to employees, maintaining IT systems, and ensuring the smooth operation of technology within the organization. The ideal candidate will have excellent problem-solving skills, strong technical expertise, and the ability to deliver exceptional customer service.

What you will be doing everyday

• Technical Support: Provide first-line support to end-users, resolving hardware, software, and network-related issues efficiently.
• Incident Management: Log, prioritize, and resolve IT support tickets, ensuring timely updates to users and proper escalation when necessary.
• System Maintenance: Assist in the maintenance, monitoring, and troubleshooting of IT systems, including servers, networks, and applications.
• Software Deployment: Install, configure, and update software applications and operating systems on user devices.
• User Training: Assist in training employees on the use of IT systems and best practices for cybersecurity.
• Documentation: Maintain accurate records of IT issues, resolutions, and system configurations.
• Collaboration: Work closely with other IT team members to implement technology solutions and ensure seamless system integration.
• Compliance: Ensure adherence to IT policies and procedures, including data protection and security standards.

Minimum Requirements

• Minimum of 3 years experience in an IT support or helpdesk role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and prioritize tasks effectively.