IT Specialist at WTS Energy

Job Description

• The IT Specialist will be responsible for the daily IT needs of users in PAL, he/she will provide support to the company’s computer environment and IT infrastructure.
• The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action. 
• He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.

Duties/ Responsibilities/Accountabilities:

• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as a link between end users and high-level support (provides L1, and L2 support)
• Install and configure software and hardware (printers, network cards, etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs, and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality
• Manage network servers and technology tools
• Ensure security through access controls, backups, and firewalls
• Develop expertise to train staff on modern technologies
• Build technical documentation, manuals, and IT policies
• Maintains centralized documentation of all network system changes and inventory of all such systems.
• Ensures licenses, registrations, renewals, etc. related to information systems and operations and/or services are up to date
• Management of the information systems supports the helpdesk.
• Manage the maintenance of the server, storage and network, and other data center infrastructure within the company
• Oversees the installation, configuration, support, and administration of database-driven business application software on windows and or Linux/UNIX environments
• Define hardware and software standards in conjunction with stakeholders and clients and keep an inventory of computer hardware and monitor usage.
• Responsible for implementing backup and disaster recovery procedures. Oversees the performance of periodic backups and the integrity of such backups, reviews transaction data backup, restores and archiving of old data
• Manage the maintenance of the server, storage and network, and other data center infrastructure within the company
• Updating PAL group IT Policies and procedures

Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT organizations and personnel in successful companies and organizations that practice effective IT Management.
• Key Performance Indicators/ Performance Goals:
• % availability of infrastructure, Information systems, applications, and servers
• Percentage of projects completed on time.
• Duration of downtime
• The number of unattended support requests.
• Customer Satisfaction Level
• The average number of hours of staff availability per day for customer inquiry

QHSE Responsibilities

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients, or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

Requirements

• BSC/HND in Computer Science / Eng. / Electrical Eng. from an accredited Institution
• Item 1 is mandatory, and any of Item 2 below
• MCSA/MCSE (Server Administrator, Application Infrastructure, Enterprise Administrator Enterprise Messaging Administrator, Network Infrastructure, Technology Specialist, Desktop Administrator).
• CCNA, ITIL, COBIT 5,
• Working Knowledge of VMware or Hyper-V would be an added advantage
• Minimum 3-5 years experience in IT System Engineering and Support Role

Key Competencies Requirements

• User Requirements Analysis
• Network and Capacity Planning
• Knowledge of Wireless Systems
• Knowledge of Unified Communications
• Knowledge of Data Communications
• Network management and troubleshooting
• Very good understanding of the workings of relevant IT infrastructure, management processes/procedures, practices/ methodologies, IT security systems, and applications
• Strong knowledge of the workings of relevant operating systems and typical business applications (enterprise systems, etc.)
• Working knowledge of various latest hardware, software, network, and security solutions and their application/possible use in the company’s environment.
• Strong appreciation of IT service management concepts principles and methodologies
• Appreciation of solutions development cycle, principles, and techniques 

Behavioural Requirements 

• Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.
• Helpful and personable attitude with an evident desire to assist all employees to perform effectively
• Ability to multitask and manage conflicting deadlines and tight schedules
• Must exhibit the highest level of personal and professional integrity
• Excellent Team player that goes beyond job requirement
• Excellent relationship-building and networking skills
• Political savvy, maturity, tact, and the ability to relate with various categories of people
• Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.
• An enterprising attitude that is quick to search out alternative solutions to needs or problems