IT Specialist at Health Assur Ltd

Job Summary

• The IT Specialist is responsible for managing, maintaining, and supporting the organization’s information technology infrastructure.
• The role ensures optimal performance of hardware, software, networks, and security systems while providing technical support to staff to enhance operational efficiency and data security.

Key Responsibilities
Technical Support & Helpdesk Management:

• Provide first- and second-level technical support to employees.
• Troubleshoot hardware, software, network, and system issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Respond promptly to IT service requests and ensure timely resolution.

Network Administration:

• Manage and monitor LAN/WAN infrastructure.
• Configure routers, switches, firewalls, and wireless access points.
• Ensure network security and data integrity.
• Perform routine network performance monitoring and optimization.

Systems Administration:

• Install, configure, and update operating systems and enterprise software.
• Manage user accounts, access rights, and permissions.
• Perform regular system backups and ensure disaster recovery procedures are in place.
• Maintain servers (physical and cloud-based).

Cybersecurity & Data Protection:

• Implement and enforce IT security policies.
• Monitor systems for security breaches and vulnerabilities.
• Ensure antivirus and security software are up to date.
• Conduct periodic security risk assessments.

IT Infrastructure Management:

• Oversee procurement, installation, and maintenance of IT equipment.
• Maintain inventory of hardware and software assets.
• Ensure all IT assets are properly documented and tagged.

Software & Application Support:

• Support enterprise applications and internal systems.
• Coordinate with vendors for system upgrades and maintenance.
• Provide user training on software applications where necessary.

IT Policy Compliance & Documentation:

• Develop and maintain IT policies and procedures.
• Ensure compliance with data protection and regulatory standards.
• Maintain accurate documentation of IT systems and configurations.

Project Support:

• Assist in planning and executing IT-related projects.
• Recommend technology upgrades to improve efficiency.
• Support digital transformation initiatives.

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Professional certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified, Cisco CCNA) are an added advantage.
• 2–5 years of relevant IT experience.

Key Skills & Competencies:

• Strong troubleshooting and analytical skills.
• Knowledge of networking and cybersecurity principles.
• Proficiency in Windows and/or Linux operating systems.
• Good understanding of cloud services (e.g., Microsoft 365, Google Workspace).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.