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  • Posted: May 30, 2025
    Deadline: Jun 6, 2025
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  • AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
    Read more about this company

     

    IT Service Desk Officer

    LOCATION:              ANAMBRA (ONITSHA) & OGUN STATE (ABEOKUTA)

    REF CODE:               ITSDO/IT/MAY/2025                

    Main Responsibilities:

    • 1st line support for staff on service requests and incidents
    • Escalate unresolved issues/requests to 2nd Line in a timely manner.
    • Ensure continuity of banking operations via high quality customer service
    • Assist with on-boarding of new users,movement, leave plan, and exit of staff.
    • Assist in maintaining inventory of all equipment and related stock.
    • Ensure compliance to operating procedures.
    • Installation of software on systems and servers for branches and Head Office
    • Maintenance of File Server and user rights
    • Assign users and computers to proper groupsin Active Directory
    • User and profile maintenance on the Active Directory
    • Installation & Update Maintenance of Anti-virus software for all users
    • Windows Patch and Anti-Virus Updates for all computer hardware
    • Perform timely workstation hardware and software upgrades as required.
    • Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

    Necessary experience, skills and knowledge

    • Minimum of B.Sc. or Higher National Diploma in any discipline 
    • At least three years of relevant experience in a similar environment
    • I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
    • Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset.
    • Proficient in troubleshooting issues relating to hardware and software
    • Should be familiar with Active Directory.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to AB Microfinance Bank on ab-mfbnigeria.com to apply

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