IT Operations & Web Specialist at Primly Premium Solutions Ltd

Job Summary

• We are seeking a versatile IT professional with strong web development experience who is also comfortable with systems administration, user support, and managing IT infrastructure across multiple organisations.
• You’ll work closely with the IT Lead to support operations across multiple hospitals and business units within our group. If you enjoy working across development, IT operations, and projects that have real-world impact, we’d love to hear from you.

Key Responsibilities
Web Development & Product Support:

• Build, maintain, and update internal and external websites using Laravel, HTML, CSS, JavaScript
• Work closely with external developers on new product rollouts and updates
• Monitor the uptime and performance of all websites using monitoring tools
• Support in app and web project testing, including bug logging, feedback collection, and user experience improvement

• Maintain project trackers, SOPs, and documentation
• Serve as a liaison between IT, management, vendors, and end users
• Track KPIs such as system uptime, resolution times, and adoption rates

ERP & System Deployment:

• Lead or support the deployment of ERP systems to client organisations
• Handle data migration, user setup, and system configuration
• Plan and oversee multiple training sessions for staff across departments
• Work directly with end-user departments to ensure full adoption and ongoing support
• Maintain a centralized knowledge base (FAQs, guides, walkthroughs)

Cloud & Server Management:

• Manage AWS EC2 servers and cloud infrastructure; monitor performance and billing
• Oversee domain and DNS management, web hosting accounts, and server security
• Use cPanel and WHM to maintain hosting environments and handle deployment

IT Infrastructure & Technical Support:

• Provide hands-on and remote technical support to staff across multiple locations
• Set up and troubleshoot laptops, network devices, printers, and peripherals
• Manage and respond to tickets, escalating complex issues as needed
• Assist in maintaining basic cybersecurity protocols across devices and platforms
• Support phishing simulations, password policies, and user awareness training
• Document and monitor IT risks and coordinate with the IT Lead on response actions

Qualifications
Required:

• BSc or HND in Computer Science, Information Technology, Engineering, or related field
• 5 years Web development experience in one or more of the following: HTML, CSS, JavaScript, PHP, Laravel, WordPress, React, or Vue
• Exposure to version control systems like Git
• Familiarity with APIs and basic database queries

You might be a fit if:

• You're a developer who’s also comfortable with broader IT responsibilities
• You enjoy working on multiple systems, not just one product or tool
• You want to grow into a leadership or senior IT role, not stay purely in development
• You have experience supporting non-technical users and managing rollouts at scale
• You like variety, working cross-functionally, and solving real-world business problems.