IT Operations Manager at Seven Up Bottling Company

Job Summary / Business Need

• The IT Operations Manager will be responsible for overseeing IT operations and providing effective technical support.

Responsibilities

• Provide frontline technical support for laptops, desktops, printers, scanners, and ERP systems to ensure minimal downtime and uninterrupted business operations.
• Oversee all IT-related activities at the site.
• Install, configure, and maintain end-user devices, including OS deployment, system upgrades, and hardware troubleshooting.
• Diagnose and resolve software, login, and Active Directory access issues.
• Support network and shared printers, including driver configuration and scan-to-email/folder troubleshooting.
• Provide first-line ERP support, resolving user access issues and transaction errors while escalating system bugs when necessary (SAP and other business applications).
• Manage user accounts, permissions, and email configuration (Google environment).
• Log and resolve incidents through a helpdesk system, ensuring SLA compliance and user satisfaction.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, DNS, and VPN access.

Requirements

• Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
• CompTIA A+.
• Microsoft Certified Modern Desktop Administrator and Google Platforms.
• ITIL Foundation (for service management environments).
• 3–5 years of experience in end-user technical support.
• Strong troubleshooting skills for laptops, desktops, printers, and scanners.
• Hands-on experience with Windows OS installation, configuration, and maintenance.
• Experience managing user accounts in Active Directory.
• Basic understanding of networking (LAN, Wi-Fi, DNS, VPN).