IT Officer at HUSH'D Makeover Limited

KEY RESPONSIBILITIES

• keep computer systems running smoothly and ensure users get the maximum benefit from them install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritize and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• Conduct electrical safety checks on computer equipment.
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

QUALIFICATIONS AND REQUIREMENTS.

• Proven work experience as a Technical Support, Desktop Support Engineer, IT Officer
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus