IT Officer at Empire Trust Microfinance Bank

Job Description

• Installation and configuration, repair of computer hardware, software, systems, networks, printers, and scanners and monitoring and maintaining computer systems and networks
• Network administration and configuration of device management.
• Ensure all IT assets are accounted for and in good working order at all times.
• Log and monitor service requests from both internal and external Customers until resolved
• Onboarding and off-boarding Employees as requested and ensuring new staff has access to the right applications for their job.
• Provide IT support to internal staff to include hardware, software, and application support
• Maintain and ensure up to date disaster recovery plan
• Liaise with 3rd party IT vendors for the support and maintenance of systems.

Skills & Qualification

• Ability to understand and explain complex concepts in a clear, simple manner to customers
• Certifications in Microsoft products or other technical certification will be beneficial
• Minimum of 2 years experience in a similar role
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Passion for delivering amazing customer experience
• Good time management skills and ability to work under pressure.
• Previous IT Support and customer service experience is a plus
• Good command of written and verbal English
• Proficiency in the use of Microsoft office suite.
• Minimum of a Bachelor's Degree ideally in a related discipline.