IT Officer at EMEL

The Role

• Reporting to the Hospital Manager and IT Manager the IT officer will monitor and maintain the computer systems and networks of the Hospital.
• He will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications issues.

Responsibilities

• Administration and oversight of all IT functions.
• Providing technical support across the Hospital
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems, software and networks
• Diagnosing, repairing faults and resolving network issues.
• Responding in a timely manner to service issues and requests.
• Speaking to staff to quickly get to the root of their problem.
• Providing timely and accurate staff feedback.
• Taking staff through a series of actions to resolve an issue.
• Following up with vendors/clients to ensure the issue is resolved.
• Repairing and replacing equipment as/when necessary.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Regular scheduled maintenance on networks, hardware and software.
• Ensuring security of hardware, network and data with proper security policies and software.
• Creation, implementation and review of disaster prevention and recovery policies
• Participating and contributing in training of staff regarding issues with the networks
• Providing regular weekly/monthly reports and feedback to the Hospital Manager through the IT Manager
• Readiness to take on any assigned IT-related projects.