IT Officer (Consultant) at Navanti

Background

• Navanti has a need for an Information Technology (IT) Officer to support our USAID/Nigeria Monitoring, Learning, and Evaluation (MEL) Support Activity Team in Abuja, Nigeria. This program assists USAID/Nigeria in advancing its broader organizational learning and development efforts.
• This program will further strengthen the mission's capacity and performance in programmatic monitoring, evaluation, learning, collaborating, and adapting.
• The MEL Support Activity will closely align with USAID/Nigeria's Country Development Cooperation Strategy (CDCS) and provide a broad range of specialized technical assistance, training, data gathering and analysis, field-based monitoring, evaluations and assessments, facilitation of organizational learning and adaptation initiatives, and short-term technical assistance.

Principal Duties and Responsibilities (Essential Functions)

• Manage information technology and computer systems.
• Plan, organize, control, and evaluate IT and electronic data operations.
• Assess vendors and develop test strategies for new hardware and software.
• Troubleshoot hardware and software issues related to internal IT, including desktops, laptops, mobile phones, printers, scanners and servers.
• Implement and coordinate IT systems with HQ policy and procedures.
• Support HQ IT in ensuring security of data, network access, and backup systems.
• Install, configure and maintain computer hardware, software and networks including routers, switches, firewalls and VPNs.
• Act in alignment with user needs and system functionality to contribute to organizational policies.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Design and layout of essential business materials (e.g., business cards, presentations).
• Manage timelines and prioritize workload and know when to ask for direction.
• Provide technical support for design and video-related efforts.
• Maintain organized content files and help to organize and archive existing files.
• Provide IT Support required for USAID activities.

Job Qualifications and Skills

• Excellent use of Microsoft and Google suite products required.
• High familiarity with and experience using/managing Apple Macintosh computers and Apple Operating Systems required.
• High familiarity with and experience using/managing Google and Apple cellular phones and Operating Systems required.
• Experience implementing and navigating multi-factor authentication (MFA) for computer equipment and device logins required.
• Excellent interpersonal and communications skills required.
• Demonstrated leadership, versatility, and integrity required.
• Strong analytical skills with attention to details required.
• Fluency in English required.
• Bachelor's Degree in IT or related field preferred.
• Experience working with USAID desirable.

Supervision:

• The IT Officer will report directly to the Senior Operations Manager.