IT Officer at Beacongate Limited

Description 
System Maintenance and Support:

• Monitor and maintain computer systems and networks.
• Install, configure, and update hardware and software applications.
• Troubleshoot and resolve technical issues promptly.
• Provide technical support to employees, addressing hardware, software, and network-related queries.

Network Management:

• Manage and maintain the organization’s LAN/WAN infrastructure.
• Ensure network security through firewalls, antivirus, and other security measures.
• Conduct regular network performance assessments and recommend improvements.

User Support and Training:

• Assist employees with setting up new accounts, workstations, and access permissions.
• Provide training sessions and create user manuals for new software and systems.
• Respond to and resolve help desk requests in a timely manner.

Data Management:

• Ensure regular backups of all critical data and systems.
• Monitor data integrity and implement data recovery procedures as needed.
• Manage the organization's data storage solutions.

Security and Compliance:

• Implement and enforce IT security policies and protocols.
• Monitor and protect against cybersecurity threats, conducting regular security audits.
• Ensure compliance with relevant IT laws and regulations.

IT Projects:

• Assist in the planning and implementation of IT projects.
• Evaluate and recommend new technologies to improve efficiency and productivity.
• Collaborate with various departments to understand and fulfill their IT needs.

Qualifications
Education:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum of 4-5 years of experience in IT support, system administration, or a similar role.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.