IT Officer at Alpha Mead Facilities & Management Services (AMFacilities)

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Install and configure computer hardware operating systems and applications
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Maintain records/logs of repairs and fixes and maintenance schedule
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers

Qualifications

• B.Sc. / HND in Computer Science, Information Technology or related discipline
• Relevant Microsoft or equivalent professional qualification is desirable
• Minimum of 3 relevant years of experience of proving IT support in a corporate environment
• Broad knowledge of current IT development and integration technologies and best practice.
• Good interpersonal and communication skills.