IT Manager at Persianas Retail Limited

Role Description

• This is a full-time hybrid role for an Information Technology Manager. The IT Manager will be responsible for managing the company's technology infrastructure, developing and implementing IT policies and procedures, overseeing network security (for our Head Office, Stores across the region and Warehouse), supervising IT staff, and ensuring the smooth operation of information systems. The position is based in Lagos with flexibility for some remote work.

Key Responsibilities

• Team Leadership: Manage and lead a team of IT professionals, including technicians and support staff, ensuring they are motivated, trained, and aligned with the company's IT objectives.
• Infrastructure Management: Oversee the maintenance and optimization of IT infrastructure within retail stores and warehouses, including servers, networking equipment, and security systems.
• POS Systems: Manage and maintain Point of Sale (POS) systems used in retail stores, ensuring they are up to date, secure, and aligned with business needs.
• Inventory and Warehouse Management Systems: Oversee the implementation and maintenance of inventory and warehouse management systems, ensuring accurate tracking, stock optimization, and efficient operations.
• Security and Compliance: Ensure that all IT systems, including customer data and payment processing, are secure, and compliant with relevant regulations (e.g., PCI DSS).
• Vendor Management: Manage relationships with IT vendors and service providers, ensuring contracts and agreements are in place, and services meet business requirements.
• IT Projects: Plan and execute IT projects related to retail store and warehouse technology enhancements, including hardware and software upgrades, system integrations, and process improvements.
• Budget Management: Develop and manage the IT budget for retail stores and the warehouse, ensuring cost-effective solutions while maintaining high performance and reliability.
• User Support: Provide support to retail store and warehouse staff, addressing IT-related issues and ensuring quick resolution of technical problems.
• Documentation: Maintain documentation related to IT systems, configurations, and processes, and ensure that knowledge is shared and accessible to the IT team.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• Strong knowledge of IT systems and infrastructure, including hardware, software, and networking
• Proven experience (5+ years) in IT management, preferably in a retail or warehouse environment.
• Strong knowledge of POS systems, inventory management, and warehouse systems.
• Experience in managing IT operations and staff
• Ability to develop and implement IT policies, procedures, and best practices
• Knowledge of network security and data protection
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Experience in the retail industry is a plus.