IT Manager at EMEL

Job description

• The IT Manager is responsible for overseeing all technology operations within the organization, including the maintenance and support of hardware, software, network systems, and IT infrastructure.
• The role also involves regular inventory reporting, conducting staff IT training, and ensuring seamless digital operations to support hospital efficiency and service delivery.

Key Responsibilities
Hardware Management:

• Ensure all IT hardware (computers, printers, UPS, routers, CCTV, biometrics, etc.) are functional and well-maintained.
• Conduct periodic preventive maintenance and troubleshooting.
• Recommend and oversee upgrades or replacements of outdated equipment.

Software Administration:

• Install, configure, and maintain hospital software applications (e.g., EMR, billing, HR, inventory systems).
• Ensure proper software licensing, updates, and security compliance.
• Provide user support and resolve software-related issues promptly.

Networking and Infrastructure:

• Manage LAN/WAN, wireless connectivity, and internet uptime across the facility.
• Monitor network performance, conduct troubleshooting, and coordinate with service providers as necessary.
• Maintain firewalls, switches, and routers for optimal network security.

IT Inventory and Reporting:

• Maintain up-to-date inventory of all IT assets (hardware & software).
• Submit detailed monthly reports on IT inventory status, usage, issues, and recommendations.
• Track and log all IT interventions and service requests.

Staff Training and Support:

• Organize periodic training sessions for staff on IT systems, cybersecurity, and best practices.
• Onboard new staff with IT orientation (email setup, software access, data policies).
• Serve as first-line support for all IT-related queries from staff.

Data Security and Backup:

• Implement data protection strategies, backups, and recovery protocols.
• Monitor for cybersecurity threats and enforce IT policies.
• Ensure confidentiality and integrity of patient and administrative data.

Vendor and Contract Management:

• Liaise with IT vendors and service providers for equipment procurement, repairs, and services.
• Ensure SLAs (Service Level Agreements) are met by external IT support partners.

Key Skills & Requirements

• Degree or Diploma in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in IT management (preferably in healthcare).
• Strong knowledge of hardware systems, networking, and enterprise software.
• Excellent troubleshooting and communication skills.
• Ability to multitask and work under pressure.
• Familiarity with data protection laws and hospital information systems is an advantage.