IT Lead, IT Systems and Operations at Interswitch

About the job

• Manage and monitor the daily operations of critical IT systems (BSS, CRM, RA, Billing, KYC Applications, Dataplatform etc.) to ensure high availability and performance.
• Oversee routine system maintenance, troubleshooting, and performance tuning to prevent downtime and disruptions.
• Monitor system performance metrics and generate reports to support continuous improvement initiatives.

Responsibilities:

Budgeting & Cost Optimization

• Develop, manage, and optimize the IT operations budget by tracking expenses and identifying cost-saving opportunities such as vendor consolidation, automation, and efficient resource allocation.
• Ensure cost-effective support for operational needs and strategic initiatives.

Process Improvement

• Drive continuous improvement in IT processes to boost efficiency and reduce costs.
• Stay updated on latest IT trends and technologies to recommend innovations supporting business growth.
• Support digital transformation by identifying and implementing technology solutions to enhance business processes while ensuring compliance with IT standards and security policies.

Security & Compliance Management

• Implement and enforce security policies, procedures, and controls to safeguard IT assets.
• Conduct regular security assessments and vulnerability scans to promptly address risks.
• Ensure compliance with regulations and industry standards through documentation and audits.
• Collaborate with legal, compliance, and risk management teams to mitigate regulatory risks and uphold relevant laws.

Vendor & Contract Management

• Manage third-party vendor relationships to ensure SLA compliance and alignment with business needs.
• Evaluate and negotiate contracts for hardware, software, and IT services to maximize value.
• Coordinate vendor-led upgrades, patches, maintenance, and issue resolution.

Cross-functional Collaboration & Support

• Collaborate with cross-functional teams to address operational issues.
• Support new system implementations or enhancements to ensure smooth operations.