IT Intern at Peniel Apartments

DEPARTMENT

ICT

REPORTS TO

TEAM LEAD, IT.

GENERAL JOB DESCRIPTION

 A successful IT Support intern must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

DUTIES & RESPONSIBILITIES

• Set up workstations with computers, mobile devices, and necessary peripheral devices (routers, switches, firewall, printers, etc.)
• Assist IT Lead in all stages of the day-to-day operation of the Peniel Apartments.
• Rendered support to the IT Lead where necessary
• Rendered IT support service to function event
• Provide IT support to both Admin staff and guest
• Support IT Lead in maintaining hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support
• Organize and maintain IT resources
• Diagnose, evaluate and resolve simple problems and escalate complex cases to the IT Lead
• Lend IT support in areas such as cybersecurity, web application/management, and data management
• Support and set up multiple platforms, including desktops, laptops, mobile devices, and video conferencing equipment.
• Completing IT support logs.
• Additional responsibilities and tasks can be added at any time according to the needs of Peniel Apartments.

EDUCATION & TRAINING

A bachelor’s degree in Computer science and/or certification.

KNOWLEDGE & EXPERIENCE

N/A

SKILLS & ABILITIES

• Implementing new network solutions and/or improving the efficiency of the current network
• Network administration.
• Good knowledge of cloud computing and implementation
• Excellent problem-solving skills.
• Superb analytical skills.
• A positive, can-do attitude and willingness to get the job done.
• Proactive, motivated, and possess poise and self-confidence.
• Intellectually curious and customer focus
• Strong work ethic, self-motivated and detail-oriented
• Ability to work well in teams
• Good written and oral communication skills
• Ability to follow instructions accurately
• Ability to learn new things and carry out research to resolve issues
• Strong interpersonal skills.