IT Intern at International Rescue Committee (IRC)

Requisition ID: req27470
Location: Damaturu, Yobe, Nigeria
Sector: Information Technology
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No

Major Responsibilities

• Level I Help Desk Support – Including but not limited to assistance with password resets, account creations, desktop and laptop build, and printer support. Ensuring that computers peripherals such as scanners, printers, photocopiers, monitors, mouse, and others are configured and properly working for all field staff members.
• Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows 10 support, Microsoft Office 2013 support, office 365 support, general laptop, desktop, and printer repair, and light network troubleshooting. Providing assistance to end-users for the configuration and troubleshooting of Microsoft products such as Outlook, Word, Excel, PowerPoint, Teams, etc
• Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support for all requests
• Hardware Inventory – This position will support imaging, distributing, and tracking all hardware; also tracking and installing all purchased software. Working in collaboration with the IT Officer/IT Team to ensure that end users’ computers are set up and configured with the IRC standard Operating system and applications versions (IRC image). Maintaining an up to date IT documentation reflecting current computers assets status and network configurations.

Other Responsibilities:

• Observe and uphold the IRC IT Acceptable Use Policy.
• Perform other duties as directed by the Snr IT Coordinator.

Key Working Relationships:

• Position Reports to: IT Officer/Snr Manager.
• Position directly supervises: None
• Indirectly Reports: Senior IT Coordinator if applicable.

Qualifications
Education:

• Bachelor's Degree in Computer Engineering, Computer science and/or equivalent in relevant field

Technical Skills & Experience:

• Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
• Skills in desktop and laptop installation and maintenance
• Strong knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting
• Good technical writing/documentation skills
• Good customer service skills

Soft Skills and Competencies:

• Ability to work harmoniously with other staff members in cross-cultural contexts.
• Good verbal communication and report-writing skills with the ability to convey information effectively in the Country’s official language – English would be nice to have as an additional working language.
• Customer & client-centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

Language Skills:

• Excellent English and other major Country languages communication skills including speaking, listening, and writing.