IT Infrastructure Engineer at Siat Nigeria Limited

Overview

• We are actively looking for an IT infrastructure Engineer to build and maintain the hardware and software components of its IT network and infrastructure.
• Set up and fix servers, routers, PVs, printers and telecommunication equipment.

Duties and Responsibilities
The candidates will have the following responsibilities:

• Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
• Manage crises situations and work under pressure to resolve problems.
• Undertake projects to improve and upgrade key IT systems as directed by the Group IT Manager.
• Produce relevant documentation and activity reports.
• Provide 3" line technical support.
• Provide technical expertise for 1 and 2nd line IT support staff, sharing technical knowledge.

Candidate's Profile (Qualification / Experience / Competence / Knowledge / Personal Attributes)

• Software Knowledge - work with a variety of software with working knowledge of how these various systems interact virtually, and conduct rapid troubleshooting.
• Hardware Knowledge-routers, servers, PCs, printers, and other equipment all fall under the candidate's purview.
• The engineer also knows how to manage LANs and wired/wireless networks to connect these devices.
• Problem-solving skills - getting many pieces of hardware and software to work in harmony. Strong deductive reasoning and patience skills.
• Customer service-the candidates will work with internal rather than external partners.
• Communicating well with the "customers is an absolute priority.
• The engineer will resolve outages quickly and build strong working relationships.

The candidate will:

• Have an excellent telephone and email communications.
• Be approachable and friendly.
• Be able to organize and prioritize workload.
• Be able to work within a team, facilitating team interaction.
• Be willing to work outside of core hours when the need arises.

Teaching Ability:

• The candidate may need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware.

Teaching Ability:

• The candidate may need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware.

Organization Skill:

• Whether keeping cable sprawl to a minimum, documenting the work, or prioritizing requests for support, the candidate will need to stay organized to keep on top of its task.

Domain of Expertise:

• Be proficient and experienced in the implementation and management of the following technical disciplines.
• Microsoft Office 2010 to 365.
• Microsoft Server/Active Directory Microsoft Group Policy
• Microsoft SQL Server
• Microsoft IIS
• VMware vSphere
• Networking experience to include LANS, WANs and VPNs
• Sophos/Cyberoam Experience (working with Firewalls, configuring VPNs Layer-3 devices)
• Backup systems and solutions (Veeam solutions, NAS hardware) Cloud based systems and Microsoft Terminal Services remote accesses
• VSAT and Leased Lines WAN systems
• Line of sights Point radio wireless systems
• Wi-Fi deployment and maintenance, good experience with Ubiquiti systems
• Two-way radio systems, good experience with Motorola systems.