IT Infrastructure and Support at Lotus Beta Analytics Limited

JOB DESCRIPTIONS:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing IT equipment where necessary
• Checking that on-prem servers are on and network connectivity is available
• Monitoring Avaya Router and its connectivity
• Ensure all Access Points are working
• Resolved Users related issues like Internet connectivity, Avaya PBX phone, Customer Experience Avaya soft phone, Microsoft Office Suites, etc.
• Monitor events on Sophos on-prem and Sophos Central
• Monitor quarantine mails on Sophos Central
• Monitor expenses on AWS
• Allocate and resolve issues with laptops, desktops and printers
• Relate with vendors on quote and repairs
• Submit incident and activity report
• Remote access to resolve issues with staffs

Qualifications

• Network Administration and Network Security skills
• 3 or more years of relevant experience
• Technical Support and Troubleshooting abilities
• Proficiency in Information Technology
• Certifications in relevant IT fields like Cisco, Microsoft, or CompTIA are a plus
• Strong problem-solving and communication skills
• Ability to work well in a team environment
• Bachelor's degree in Computer Science, Information Technology, or related field