IT Implementation Engineer at KNN Corporate Services Limited

Job Summary

• As an IT Implementation Engineer, you will be responsible for presale support, deployment support, responding to and supporting customers with IT related issues as they deploy, configure, and report incidents with their Beyond Trust, Parallel RAS, Neverfail products and solutions.
• This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment.
• This position requires the ability to exercise independent judgement in communicating with customers, to quickly assess the severity of an Incident and address or route it appropriately.

Job Description:

• IT Implementation Engineer, you need a combination of technical skills, problem-solving abilities, and strong communication skills. Here are some key skill sets necessary for the role:
• Systems Implementation: Proficiency in implementing and configuring various IT systems, including servers, networks, storage, and virtualization technologies. Understanding of system architecture, hardware, and software components.
• Operating Systems: Familiarity with different operating systems such as Windows, Linux/Unix, and their installation, configuration, and management.
• Networking: Knowledge of network protocols, routing, switching, VLANs, firewalls, and VPNs. Understanding of TCP/IP, DNS, DHCP, and troubleshooting network issues.
• Scripting and Automation: Ability to write scripts (e.g., PowerShell, Bash, Python) to automate routine tasks, streamline processes, and improve efficiency.
• Infrastructure as Code (IaC): Experience with Infrastructure as Code tools like Terraform or CloudFormation to provision and manage infrastructure resources in a programmable and version-controlled manner.
• Cloud Computing: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in deploying and managing infrastructure and applications in the cloud.
• IT Security: Understanding of security best practices, including authentication, authorization, encryption, and secure network configurations. Knowledge of security tools, vulnerability assessments, and compliance standards.
• Project Management: Ability to manage IT implementation projects, including planning, resource allocation, and coordination with stakeholders. Knowledge of project management methodologies and tools.
• Troubleshooting and Problem-Solving: Strong analytical and problem-solving skills to identify and resolve technical issues effectively. Ability to diagnose system failures, investigate root causes, and implement appropriate solutions.
• Communication and Documentation: Excellent verbal and written communication skills to effectively collaborate with team members, stakeholders, and end-users. Ability to document system configurations, procedures, and project progress.
• Continuous Learning: IT is a rapidly evolving field, so a passion for continuous learning and keeping up with the latest technologies and industry trends is essential.

Job Requirements

•  Bachelor’s degree in Computer Science (Information Systems) or any related field.
•  3+ years’ experience as an implementation engineer and/or support engineer.
•  Proven experience as a Network Engineer.
•  Proven experience in building, supporting and selling security solutions.
•  Ability to highlight product differentiators against competitors in the market.
• Prior experience with incident response (malware, DDOS attacks, data breaches)
• Experience with or the working knowledge of the following BeyondTrust products (Privilege Management Windows/Mac, Privileged Remote Access, Remote Support, Password Safe, Active Directory Bridge, Cloud Privilege Broker ) a plus.
• Prior experience demonstrating security products and conducting PoCs for Windows, Unix is preferred.
• Prior experience presenting security products at trade shows and security conferences.
• At least 3 years proven experience in supporting Microsoft Windows environments, including Active Directory, NTFS, Authentication/Tokens, registry keys, hardening, DNS, DHCP, Cluster, Load balancing, Microsoft Exchange, etc.
• Working knowledge of the Unix/ Linux operating system, must be able to install and troubleshoot network connections, least privilege, audits, etc.
• Ability and willingness to travel.
• Working knowledge of VMware and Hyper-V virtual environments.
• Certifications: CISSP, MCSE, GWAPT, CCFE, CPT, CEH, and ITIL is a plus
• Professional experience in server infrastructure and customer support
• Some experience and knowledge of Microsoft OS, Linux and IT network administration/support
• Basic technical foundation and an aptitude for learning
• Customer focused attitude and motivated to help

Required Skills

• Outstanding interpersonal skills
• Excellent written and verbal communication skills
• Detail oriented but able to execute efficiently and follow through
• Able to organize, multitask and prioritize
• Willingness to work flexible hours
• Must be able to work within a team environment including remote team members
• Professional demeanor