IT Helpdesk / Support at Nigerian Police Service Commission

Department / Group: IT
Level: Supervisor
Probationary Period: 6 months

Role and Responsibilities

• Monitor and respond quickly to incoming requests relating to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users on the network.
• Keep inventory of all equipment, software, and licensed users.
• Install, configure, and upgrade PC software.
• Ensure all user request are closed and user requested are resolved timely in line with the MTTR
• Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
• Ensure monthly availability and review of all user related issues.
• Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally. 

Qualifications and Education Requirements

• Must have a minimum 2  years working experience in similar position 
• A minimum of B.Sc / HND in Computer Science, Electrical / Electronics Engineering, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit 

Certification:

• Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional  and order IT service management framework is very necessary.

Preferred Skills:

• Initiative, self-motivated, ability to work under pressure and deliver results 
• Good customer service.