IT Help Desk Support at Tribest Coporate Support Ltd

Location: Lagos Island, Lagos
Role: Help Desk Support
Industry: Financial Institution

Job Description

• The ideal candidate will be responsible for providing technical assistance and support, related to computer systems, hardware, and software, networking solutions.

Responsibilities and Tasks

• The ideal candidate will be responsible for answering queries and addressing system and user issues in a timely and professional manner.
• Help desk support can plan for upgrades, updates, and maintenance tasks.
• The Help desk support will work with the IT team, and will often interact with system and computer users across the company
• The help desk team will train users on basic system and computer functions.
• Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems.
• An innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.
• Act as the first point of contact when a user is facing hardware, software, or system issues.
• Monitor and respond quickly to incoming requests relate to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.

Requirements and Qualifications

• Applicant must possess a BSc / HND in Computer Science or related course with;
• Must be below 27 years old
• 1 - 2 Years of experience as an IT support, Customer service Help Desk.
• He/She must have completed NYSC service
• Have IT, Tech related skills and knowledge.
• Strong communication skills
• Strong Microsoft package skills (Excel, Presentation etc)
• Knowledge of IT networking

Competences and Skills:

• Ability to find or create solutions to unexpected problems.
• Must have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease
• Ability to work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time.
• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Salary
N75,000 - N80,000 monthly.

Other Benefits:

• Pension
• HMO,
• Leave, etc.