IT Coordinator at Plan International

Role Purpose

• To manage the Information and Communications Technology (ICT) environment and services within the country under the direction of the Director of Operations and the Regional ICT Manager.

Dimensions of the Role

• Reports to the Director of Operations of Plan International Nigeria
• Technical Reporting to the Regional ICT Manager.
• Head of ICT department.
• Provides ICT technical support to all Plan International Nigeria.
• Supervises the IT Officer, IT Assistant, IT Interns, and matrix reporting of IT focal persons.

Accountabilities
Core Responsibility:

• ICT objectives and other contributions to developing and implementing the Country Strategic IT Plan.
• Develop and drive IT Service management within the organization.
• Spearhead and drive technology innovation within the organization with a view towards improving efficiency, increasing staff productivity and driving down costs.
• Develop and drive ICT disaster recovery plans within the business continuity plan
• Ensure compliance of Country ICT with Regional and Global Standards.
• Ensure Security and access control for data and network devices
• Drive ICT capacity building in-country and ICT4D (ICT for development) Campaign.
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Manage daily operations of the IT department.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Coordinate the needs of in-house IT experts and remote employees, vendors, and contractors.
• Protect Plan International Nigeria data from outside infiltration through encryption, secure data storage, secure data access, and other necessary means.
• Assist with the installation of new hardware and software and help train employees on its use.
• Manage and oversee departmental quotas.
• Offer suggestions for possible upgrades and changes within the IT department

Major Responsibilities and Tasks:

• Participate in the development and implementation of the country’s IT strategy
• Availability and reliability of the ICT infrastructure, applications, and connectivity
• Maintain the agreed levels of service provision and service levels
• Provide ICT support to deliver program outputs
• Provide ICT expertise on ICT-related requests and systems
• Lead the provision of technical support for corporate applications, including installation and upgrades
• Co-ordinate closely with Regional and local service units to ensure proper implementation of equipment/systems
• Manage ICT risks
• Participate in system/project testing, rollout, and certification
• Lead the provision of technical solutions and systems to meet local requirements
• Ensure data and systems protection according to Plan’s standards and requirements
• Provide content input to ICT staff recruitment, training, and development
• Coordinate the procurement of licenses, software, and implementation of the systems.
• Provide efficient support to the IT needs in the Field offices and CO
• Provide alternative and efficient options on how to resolve in-Country issues on the communication facilities like the stability of internet connectivity
• Provide advice on Expenditure control and management of approved ICT budget
• Provide training and support on technical aspects of corporate application

Dealing with Problems:

• Ability to respond/manage multiple demands from various sites/departments
• Ability to think strategically and develop mechanisms to solve ICT Problems
• Initiates measures to ensure adequate security and use of ICT facilities in the Office to ensure better access by Plan International staff
• Networks with Waro ICT team, Global Helpdesk, and ICT service providers in Nigeria to find appropriate and timely solutions to ICT problems in Plan International Nigeria.

Technical Expertise, Skills and Knowledge
Essential:

• Bachelor’s Degree in a Computer Sudies discipline and Master’s Degree would be an advantage.
• Minimum of 5 years’ relevant experience in the field of ICT, preferably with management responsibilities
• Experience in implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange Server/Office 365, Cisco Infrastructure, and emergencies telecommunications equipment (BGANs, Radio, Sat phones,)
• Good knowledge of Windows Server 2012/2016 including Active Directory added advantage.
• Experience in managing and implementing information systems and supporting technologies
• Training in management and/or project management is an advantage
• Knowledge on ITIL
• Work experience in an NGO is an advantage

Skills:

• Project and general management skills.
• Capability to coordinate and cooperate within interdisciplinary teams.
• Able to prioritise work effectively for execution with limited resources.
• Strong analytical skills.
• Problem-solving and decision making.
• Strong negotiation, facilitating, and influencing skills.
• Working knowledge of English and the common national language.

Behaviours:

• Strongly drives performance forward in the area of the ICT
• Open to feedback and willing to try new approaches.
• Manage customer relationships and service.
• Interrogates work effectiveness and searches for finds better ways of working
• Capability to communicate ideas and technical information to a non-technical audience.
• Alert to ICT risks inside and outside the organisation.
• Ready to make judgements to manage ICT risk and take responsibility for judgements.
• Proactive in sharing knowledge/advice and promotes innovation and learning opportunities for staff development .
• Promotes high performance by all staff.
• Able to provide capacity building and training to staff and partners.
• Networking, sharing information, and best practices.
• Works collaboratively as a team player, listens actively, and values contributions
• Self-management and personal accountability.
• Uses opportunities across Plan to develop others.
• Understands Plan’s objectives and, implement processes/practices that support their achievement.
• Ability to manage time effectively and prioritize tasks.
• Remains calm and positive under pressure and in difficult and/or emergency situations.
• Ability to maintain a friendly environment and approachable strategy to keep a strong working relationship.