IT Coordinator at Altara Credit Ltd ("Altara”)

Location: Ibadan, Oyo (Might require some local travel)

Description

• We are looking to hire an “IT Coordinator”. This is a role where you will report directly to the Software & IT Lead. The IT Coordinator is a team member responsible for the provision of first-level IT support services to all employees across our various stores in Ibadan for all IT-related concerns and technologies. (Laptops, Desktops, Phones, Tabs, ISP).
• S/he acts as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for the organization and employees including, issues escalated to the highest level of management.

Further Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software related issues.
• Escalate observed or reported incidents to the appropriate next line of reporting/units for prompt resolution.
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues across all company branches in Ibadan
• Carryout routine maintenance, servicing, repairing and replacing of equipment as necessary.
• Be proactive in keeping abreast with current IT trends, discovering, testing and implementing new technologies.
• Software/ ERP Application support and diagnosis
• Testing and quality assurance for softwares/features implemented
• Providing user manuals for new features on ERP and newly implemented application
• Troubleshoot issues with IT equipment like printers, computers and servers.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Provide direct support/technical assistance with users of hardware, operating system software and other systems software.
• Record activities, solutions and other responses to request for service.
• Provide backup technical support for networks including router, firewall, and wireless access point.
• Run software updates and backups when requested.
• Development/deployment of new computers, servers, applications and IT equipment.
• Maintaining inventory records for IT equipment
• Establishes relationships with technology and component vendors
• Oversees IT devices and IT support staffs
• Manages departmental budget and tracks spending on equipment and staff
• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
• Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
• Any other deliverable that might be assigned by Team lead

Qualification /Requirements

• Minimum of OND Computer Science /Computer Engineering or other related courses from an accredited Institution of Higher Learning, (IT Certification; CCNA/ CCNP an added advantage).
• 2 years+ of working in a similar role or other closely related roles.
• Strong analytical, troubleshooting and problem-solving skills.
• Commitment to achieving performance goals.
• An ability to prioritize and stick to strict deadlines