IT / Communication Officer at Future Resilience and Development Foundation (FRAD)

Duties and Responsibilities
Functions / Day to day activities:

• Control and maintain IT systems to minimize IT service downtime
• Coordinate software installations and support day-to-day systems operations.
• Managing the internet connective in the office and also filed location
• Hardware and software support.
• Ensure that the anti-virus within the organization is updated on a timely basis.
• Performing preventive maintenance service on the IT equipment on a scheduled basis.
• Perform general repairs on IT equipment and peripherals as instructed
• Coordinate asset management and maintain an inventory schedule of all FRAD asset and equipment.
• Maintain an inventory of all software in use through diagnosing their status and performance.
• Maintain a record of all equipment received for repairs and maintenance.
• Ensure that internet invoices are received on time and forwarded to finance for payment
• Provide help desk and technical support to the staffs.
• Respond to and resolve IT service outages by determining the probable cause, contacting the maintenance service providers where necessary and escalating if necessary
• Must have skills of handling digital camera
• Any other activities requested by Supervisor and senior management
• Manage FRAD websites and social media platforms which include content creation, picture and video uploads.
• Engage audience and develop content for FRAD.

Requirements

• At least 2-3 years of relevant experience in IT
• Must have sound knowledge of IT Microsoft Office suite including Word and Excel.
• Good technical writing/documentation skills Digital skills, developing video contents etc.
• You must be committed to the PSEA, ethics and code of conduct of the FRAD profession and familiar with the Core Humanitarian Standards.
• You must be a good team player able to organize and prioritize workload.
• Have digital marketing experience.

Desirable skills:

• Honesty
• Accountability
• professionalism
• collaboration
• creativity and integrity
• System uptime & reliability
• Incident response & resolution time
• Network performance
• Cybersecurity compliance
• User support satisfaction.