IT Business Relationship Manager at a Top Company

QUALIFICATION:

A first degree in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering) is required  

A post graduate degree in any related field is an added advantage

PROFESSIONAL MEMBERSHIP: Membership of any of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI or ISACA

PROFESSIONAL CERTIFICATIONS: Possession of any of the following certifications is required: ITIL Manager; CITP Certified Information Technology Professional (AICPA), Microsoft SQL Server Certification, MCSA Microsoft Certified Systems Administrator, Oracle WebLogic Server 11g System Administrator Sun Certified System Administrator

EXPERIENCE LEVEL: Minimum of 12 years working experience in IT, of which at least 4 years should be at senior management level.  Experience in a business relationship function is required

Deep knowledge of the respective directorate and their processes  

Adequate knowledge of Contract management, Budget and cost management and Quality control

PRIMARY RESPONSIBILITIES:

Implementation of Unit's mandate   

• Ensures the implementation of the Unit’s work plan.  
• Ensures timely rendition of Unit’s deliverables.  

• Manages the sub-unit’s performance.  

Business relationship management  

• Develops strong relationship with business stakeholders including clear understanding of needs and expectations.  
• Leads IT business relationship management and ensure high level of customer satisfaction across all directorates.  
• Brings IT enabled innovation to the business.  

• Review performance of services and suggests improvement.  
• Advocates for the end-users to ensure they receive high-quality and timely service and support from the IT organization.  
• Identifies, plans, and leads initiatives to continuously improves the efficiency and effectiveness of IT Business Relationship Management services and operations.  
• Focuses on business improvement and business processes, as well as delivering appropriate technology.  

Demand management  

• Coordinates demand management, portfolio prioritization and customer service management across the NIRSAL MFB  
• Provides advice on prioritization of business IT demand.  
• Articulates business ideas, suggestions and problems in Technology terms and develop business cases to convert them into deliverable solutions.  

Leadership and management   

• Provides leadership and direction for the Unit. 

• Provides oversight and management for Unit’s budget and general administration. 
• Provides mentoring and coaching for the staff of the Unit.  

PEROSONALITY: energetic, driven, adaptable, able to work with no supervision, team spirit, proven leadership and problem-solving skills, willingness to relocate.