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    • IT Business Relationship Manager at a Top Company

    Posted: May 12, 2021
    Deadline: May 31, 2021
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  • IT Business Relationship Manager

    QUALIFICATION:

    A first degree in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering) is required  

    A post graduate degree in any related field is an added advantage

    PROFESSIONAL MEMBERSHIP: Membership of any of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI or ISACA

    PROFESSIONAL CERTIFICATIONS: Possession of any of the following certifications is required: ITIL Manager; CITP Certified Information Technology Professional (AICPA), Microsoft SQL Server Certification, MCSA Microsoft Certified Systems Administrator, Oracle WebLogic Server 11g System Administrator Sun Certified System Administrator

    EXPERIENCE LEVEL: Minimum of 12 years working experience in IT, of which at least 4 years should be at senior management level.  Experience in a business relationship function is required

    Deep knowledge of the respective directorate and their processes  

    Adequate knowledge of Contract management, Budget and cost management and Quality control

    PRIMARY RESPONSIBILITIES:

    Implementation of Unit's mandate   

    • Ensures the implementation of the Unit’s work plan.  
    • Ensures timely rendition of Unit’s deliverables.  
    • Manages the sub-unit’s performance.  

    Business relationship management  

    • Develops strong relationship with business stakeholders including clear understanding of needs and expectations.  
    • Leads IT business relationship management and ensure high level of customer satisfaction across all directorates.  
    • Brings IT enabled innovation to the business.  
    • Review performance of services and suggests improvement.  
    • Advocates for the end-users to ensure they receive high-quality and timely service and support from the IT organization.  
    • Identifies, plans, and leads initiatives to continuously improves the efficiency and effectiveness of IT Business Relationship Management services and operations.  
    • Focuses on business improvement and business processes, as well as delivering appropriate technology.  

    Demand management  

    • Coordinates demand management, portfolio prioritization and customer service management across the NIRSAL MFB  
    • Provides advice on prioritization of business IT demand.  
    • Articulates business ideas, suggestions and problems in Technology terms and develop business cases to convert them into deliverable solutions.  

    Leadership and management   

    • Provides leadership and direction for the Unit. 
    • Provides oversight and management for Unit’s budget and general administration. 
    • Provides mentoring and coaching for the staff of the Unit.  

    PEROSONALITY: energetic, driven, adaptable, able to work with no supervision, team spirit, proven leadership and problem-solving skills, willingness to relocate.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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