IT/Backend Support Executive at Structured Energy Systems Limited

KEY RESPONSIBILITIES:

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Resolve issues for staffs via phone, in person or electronically.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Collaborate with cross-functional teams (product managers, designers, QA engineers) to gather requirements, define technical specifications, and deliver exceptional user experiences.
• Proficient in multiple programming languages (e.g., Java, Python, JavaScript, C#, Go) and database technologies (e.g., SQL, NoSQL).
• Participate in all phases of the software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance.
• Develop and maintain robust and scalable APis and microservices.
• Work across the entire stack, including front-end, back-end, databases, and APis.
• Collaborate with DevOps teams to automate infrastructure, deployments, and application monitoring. Experience with continuous integration/continuous deployment (CI/CD) pipelines.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology.