IT Assistant at Victory Empowerment Centre

Job Description

• Provide first-level technical support to end-users
• Assist in troubleshooting and resolving IT-related problems for staff members.
• Install, configure, and maintain computer hardware, operating systems, and application software.
• Conduct regular updates and patches to ensure the security and optimal performance of systems.
• Create and manage user accounts, permissions, and access controls
• Provide onboarding support for new employees, including setting up computer systems and user accounts.
• Implement and monitor data backup procedures to ensure the integrity and availability of critical data.
• Assist in implementing and enforcing IT security policies.
• Provide training sessions to staff on IT best practices and proper usage of technology.
• Create and maintain documentation for IT systems, procedures, and troubleshooting guides.
• Participate in cross-functional teams for IT-related projects.

Qualifications:

• A degree in Information Technology, Computer Science, or a related field.
• Previous experience in a similar IT support role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with microfinance operations and systems (preferred but not mandatory).
• Good communication and interpersonal skills.