IT Assistant at Primly Premium Solutions Ltd

Summary

• PPS is seeking a trainable IT Assistant to provide administrative and first-level technical support to team members.

Job Description
Office Assistance:

• Assist team members with organizing files, scanning documents, making photocopies, and scheduling meetings.
• Process orders for equipment, including sourcing vendors, obtaining invoices, and processing requests.
• Collect and receive orders from vendors, distribute orders to various centers, and run other errands as needed.
• Perform clerical and administrative tasks to support the IT Team.
• Record information in databases and generate reports and documents.
• Assist with the configuration and connection of peripheral equipment (e.g., printers, monitors, scanners) to computer systems.
• Provide basic equipment support across centers, including setup, troubleshooting, and cleaning of hardware.
• Perform routine checks on CCTV systems, attendance scanners, walkie-talkies, and other IT gadgets to ensure proper functionality.
• Run daily website downtime tests and generate monthly reports to track performance.

Basic IT Support & Troubleshooting:

• Assist in the installation and configuration of Windows operating systems and software applications, ensuring systems are up-to-date.
• Troubleshoot and resolve basic hardware and software issues, escalating to senior IT staff when necessary.

Application Testing:

• Test and retest multiple web and mobile applications.
• Identify bugs, software defects, and inconsistencies.
• Record bugs, glitches, and other flaws identified during testing.
• Create and regularly update logs to document testing phases and defects.

Other:

• Record and log all interactions (queries, incidents, and resolutions) in relevant logs.
• Create and maintain reports using Google Sheets or Microsoft Excel, analyzing data and tracking IT-related performance metrics.
• Maintain a database of all equipment (Computers, Keyboards, Wireless Adapters, Routers, etc.).
• Performs miscellaneous job-related duties as assigned.

Requirements

• Minimum of a Diploma or equivalent in a relevant field.
• IT certifications (e.g., CompTIA, Microsoft) are an advantage.
• Experience with CCTV installation and maintenance.
• Ability to perform basic laptop repairs (e.g., replacing hard drives, system setup).
• Proficient in Microsoft Excel, including the use of formulas.
• Ability to deliver basic training to staff.
• Familiar with office equipment like printers, scanners, and copiers.
• Minimum typing speed of 45 words per minute.
• Strong communication skills (verbal and written).
• Ability to handle confidential information.
• Physically able to lift equipment and work in various postures.
• Can manage high-pressure situations and pay attention to detail.