IT Assistant at Primly Premium Solutions Ltd

Job Description
Office Assistance:

• Assist team members with organizing files, scanning documents, making photocopies, and scheduling meetings.
• Process orders for equipment, including sourcing vendors, obtaining invoices, and processing requests.
• Collect and receive orders from vendors, distribute orders to various centres, and run other errands as needed.
• Perform clerical and administrative tasks to support the IT Team.
• Record information in databases and generate reports and documents.
• Assist with the configuration and connection of peripheral equipment (e.g., printers, monitors, scanners) to computer systems.
• Provide basic equipment support across centres, including setup, troubleshooting, and cleaning of hardware.
• Perform routine checks on CCTV systems, attendance scanners, walkie-talkies, and other IT gadgets to ensure proper functionality.
• Run daily website downtime tests and generate monthly reports to track performance.

Basic IT Support & Troubleshooting:

• Provide basic troubleshooting support for printers and other office equipment, ensuring quick resolutions for any issues.
• Assist in the installation and configuration of Windows operating systems and software applications, ensuring systems are up-to-date.
• Support the installation and configuration of Office 365 across devices, including troubleshooting account-related issues.
• Troubleshoot and resolve basic hardware and software issues, escalating to senior IT staff when necessary.

Application Testing:

• Test and retest multiple web and mobile applications.
• Identify bugs, software defects and inconsistencies.
• Record bugs, glitches and other flaws identified during testing.
• Create and regularly update logs to document testing phases and defects.

Other:

• Record and log all interactions (queries, incidents, and resolutions) in relevant logs.
• Create and maintain reports using Google Sheets or Microsoft Excel, analyzing data and tracking IT-related performance metrics.
• Maintain a database of all equipment (Computers, Keyboards, Wireless Adapters, Routers, etc.).
• Performs miscellaneous job-related duties as assigned.

Requirements

• Minimum of Diploma or equivalent.
• Certifications in computer-related course is an added advantage.
• Skilled in the use of basic office equipment such as printers, copiers, scanners, etc.
• Ability to type at least 45 words per minute.
• Ability to maintain the confidentiality of company information.
• Able to physically stand, bend, squat, and lift equipment
• Capacity to manage high-stress situations.
• Excellent verbal and written Communication Skills (Spelling and composition).
• Attention to detail.