IT Assistant at Danish Refugee Council (DRC)

Overview of the position

• Provide IT support to the programme by undertaking technical and practical operational tasks to ensure smooth, safe and efficient IT.

Key Roles
Responsibilities:

• Ensure internet is operational at all times, and breakdowns are addressed without delay in all sites offices
• Travel to different field locations to troubleshoot various issues with IT equipment and internet.
• Ensure that software and licenses are in place and in line with SCI IT policies and guidelines.
• Ensure that email systems have adequate protection and the antivirus is updated and installed in all DRC computers within Nigeria.
• Ensure back-up of document in office and support field offices in doing the same.
• Hardware management and maintenance IT equipment.
• Local access to all computers including printers, and Internet Access.
• To undertake basic training for staff on computer handling, usage and email etiquette, rollout same training in other offices.
• Reduce outsourcing IT services, such as printers and photocopiers wireless connectivity and preventive maintenance.
• Ensure paperwork is kept according to DRC’s policies and procedures of and filed neatly with supporting documents in respective files (in particular equipment issue vouchers.)
• The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

Key Requirements

• Competent and literate in English, verbal and written, with a sound knowledge of technical expressions
• Sound judgment and the ability to work effectively with others at all levels
• Strong assessment, evaluation, analysis and strategic planning skills
• IT literate, MS - Word, Excel and PowerPoint
• Interpersonal communication and proven written / presentation skills
• Demonstrated ability to manage under stressful conditions
• Demonstrated knowledge of the historical and socio-political context of Nigeria.
• Experience in liaising with law enforcement agencies in Nigeria.
• Experience in managing incidents, incident mapping, developing and producing high quality security reports and assessments.
• Proven ability to prioritize tasks and meet deadlines
• Stable, reliable, moral and robust character and a good team-player
• Excellent communication skills, and a good sense of humour
• Proven commitment to accountability practices

Essential:

• Very good computer skills.
• Knowledge of VSAT and router configuration
• Knowledge & experience of dealing with ISPs.

Desirable:

• 1 - 2 Work experience with non-governmental organizations (NGOs) and/or displaced population is a very strong asset.

Education

• Bachelor’s Degree or equivalent in relevant field of IT.

Languages:

• Fluency in written and spoken English. Fluency in local spoken languages. Eg Hausa

Key Stakeholders:
Internal:

• All staff
• Human Resources
• Procurement & logistics

External:

• Relevant stakeholders

Conditions:

• Availability: 15th June, 2021.

Salary and Conditions

• In accordance with Danish Refugee Council’s Terms of Employment;
• The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns.