IT Applications Support Assistant at IITA - International Institute of Tropical Agriculture

Ref: IITA-HR-NRS2020-009
Location: Ibadan    
Contract: 3-year renewable contract                                  

Duties

• Deploy applications to end-users, notably in terms of ERPs, Oracle and MS Dynamics including the related add-ons and portal like numerous Oracle Add-on (WEB, ADI, Oracle reporting, etc) and HR Self-Service.
• The internal customer base consists of users both at the headquarters and at the stations. Supporting the latter happens remotely using adequate tools (SysAid ticketing, Team Viewer remote assistance system, etc.);
• Carryout small scale custom application programming /improvement bug fixing using C#, SQL Server, bootstrap, javascript, and similar technologies/languages, occasionally revising database replication and design;
• Assist users on functional matters related to the application, notably ERPs related to travel management vehicle request and annual employee appraisal system;
• Provide functional / configuration related support on SharePoint related solution like guiding users to correctly upload files to various SharePoint application;
• Troubleshoot miscellaneous issues related to all the above and ensuring excellent customer satisfaction towards IT Unit;
• Perform any other duties as may be assigned by the supervisor

Qualifications

• OND in Computer Science or related field with a minimum of three (3) years’ experience performing similar or related roles.

Competencies:

• Basic knowledge of most common programming languages and customer support orientation
• Prior experience on ERPs is a and added advantage.

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Note: IITA is an equal opportunity employer and particularly welcomes applications from female candidates. Please note that only shortlisted candidates will be contacted.