IT Administrator at Watu Credit Limited

Job Purpose

• As an IT Administrator you will be responsible for supporting operations in the company within the framework and policies of the IT department as well as the vision and values of Watu.
• The IT Administrator's  position is to work with escalated tickets and solution requests that needs attention as well as to maintain system or software administration, network infrastructure and hardware maintenance  and set up scopes. This role is critical as this individual affects the capabilities of smooth and continuous business operations.

Responsibilities & Duties

• Responsible for support and maintenance of company computer systems: Troubleshooting problems, configuring hardware and software, implementing and adapting new tools and startups.
• Implementation and maintenance of the network infrastructure and administration of the environment such as routers, switches, firewalls and others.
• Completing system installs and upgrades. installing new systems and implementing upgraded as needed. Conducting consistent analysis of a company's computer systems to determine if existing components meet the company's needs and perform upgrades or updates as needed.
• Technical support and maintenance of the office equipment - such as printers, scanners, and peripherals
• Support the local call center system and following up with structure integration and troubleshooting in the company's call center system solution.
• Adjusting and setting up ICT policies and procedures for the company and departments
• Implementation and maintenance of the network infrastructure and endpoint safety.
• Performing regular HW and SW inventories and assessments of employee/ department/ management needs, evaluation of the administration and user rights, performance tests.
• Work closely with management in relevant IT project management - budgeting, pipelining, distribution of tasks, team alignment, follow ups and reports.
• Investigation and implementation of new tools and systems according to department and process needs
• Keeping up with data analysis and incident reports.
• Working hand in hand with the Head of IT, IT department and other involved departments as well as third parties in order to reach the set objectives.

General

• Follow company and IT department internal policies 
• Prepare internal reports. 

Qualification

Education Level:

• Degree in IT or relevant field 

Experience:

• Minimum of two (2) years of experience in IT
• Minimum of one (1) year of experience in a similar role of system or IT Administrator

Technical Skills:

• Knowledge of hardware maintenance and troubleshooting technical and MS issues
• Hands on experience with network infrastructure and configurations.
• Hands on experience with network cabling and assembly/ connection of different types of HWs
• Proficient with google products (Sheets, Docs, Slides, Drive), ability to use those tools for analytics and optimization of tasks and processes.
• Experience and skills with Active Directory/ MS Server
• Understanding of methodology of IT standards and SW/data safety.
• Proficiency with google workspace and/or Google Cloud products, ability to use those tools for administration, analytics, creation and optimization of processes.
• Experience and skills with Data Studio will be considered as an advantage.
• Experience with project management tools, such as Jira, Gitlab, Spiceworks and others will be considered as an advantage.