IT Administrator at Upbeat Centre

Job Summary

• Oversee UPBEAT’s IT infrastructure and operations and provide a platform to drive process efficiency, productivity, innovation and exceptional service delivery; thereby effectively contributing to the company’s overall goals and objectives.

Principal Duties and Responsibilities

• Develop and implement UPBEAT’s overall IT strategy and infrastructure, ensuring that the right systems, applications, controls, policies, guidelines are put in place to support the company’s day-to-day operations.
• Develop and manage IT’s budget and ensure compliance with approved expense limits, thresholds and procurement guidelines.
• Manage UPBEAT’s electronic data and ensure that the company’s information asset and knowledge base is adequately secured, available to the appropriate stakeholders as and when due.
• Participate in the procurement and re-order of IT systems, utilities and consumables; ensuring that the company gets value for money in all IT transactions.
• Install, configure and maintain all computer systems, hardware, software applications, and other IT consumables; ensure that all relevant IT licenses and subscriptions are updated and/or renewed as and when due.
• Carry out preventive maintenance schedule, periodic system audit and review logs for un-authorized or questionable access, and put in place appropriate measures to guarantee the integrity of the system.
• Participate in the development and implementation of UPBEAT’s business contingency policy and plans ensuring that the business has a robust back–up arrangement to forestall any data loss and business disruption.
• Secure physical access to UPBEAT’s server room and other IT Infrastructure and ensure compliance to laid down safety and security procedures.
• Provide end-user support and training for units as required; respond promptly to all enquiries on IT related services and applications across the business.
• Manage all equipment (sound systems, visual/survey devices, footfall counter, printers etc.) and ensure they are properly maintained/serviced as and when due.
• Manage waiver station and ensure adequate uptime for waiver station and internet.
• Maintain relationship with vendors for efficiency and service delivery.
• Monitor compliance with approved IT policies and guidelines and recommend appropriate measures to track and deal with infractions.
• Maintain a system error-log, diagnose reported problems and relay problems to the appropriate support organisations or third-party vendors.
• Ensure compliance with all relevant regulatory authorities relating to hygiene, fire, health and safety as well as the Company’s Health, Safety & Environment Policy.
• Maintain and keep accurate records of all IT related transactions, approvals, correspondences, memos etc.
• Prepare periodic activity report as required.

Experience and Qualification

• A First Degree in Computer science or a related discipline.
• ICT professional certification e.g. CCNA, Oracle or any other recognized certification.
• At least 3 years’ experience in a related role within a sports/ recreational or hospital facility or any related business.

Competency and Skills Requirements:

• Hands-on General Management Knowledge.
• IT Networking, Troubleshooting, IT Security and Basic Programming Skills.
• Database Management & Administration Skills
• Relationship Management & Negotiation Skills.
• Exceptional Communication Skills, Business and Report Writing Skills.
• Coaching and Mentoring Skills.