Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed ...
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The Level 2 Support Engineer will provide advanced technical support for network-related issues escalated from the first level of support. This role involves troubleshooting complex network problems, ensuring optimal network performance, and collaborating with upper management and various departments to implement effective solutions and provide ongoing support.
Supports the Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision within a moderate scope.
Responsibilities
Respond to and resolve escalated network incidents and service requests from the first-level support team, ensuring timely and effective solutions
Troubleshoot and diagnose complex network issues, including connectivity problems, performance degradation, and hardware failures
Monitor network performance using various tools and dashboards to ensure high availability and reliability of services
Collaborate with cross-functional teams, including engineering and operations, to implement network changes, improvements, and new technologies.
Document troubleshooting steps, resolutions, and network configurations to facilitate knowledge sharing and future reference
Assist in the development and maintenance of comprehensive network documentation, including diagrams, procedures, and policies
Participate in on-call rotations and provide after-hours support as needed to maintain service continuity
Stay current with industry trends, emerging technologies, and best practices to enhance the capabilities of the NOC
Mentor and train junior network engineers and support staff, providing guidance on best practices and troubleshooting techniques
Conduct regular network assessments and capacity planning to accommodate growth and changes in technology
Provide technical support and training to staff on network-related issues and best practices
Qualifications
Experience with network monitoring tools and troubleshooting methodologies
Familiarity with network security practices and technologies
Bachelor’s degree in computer science, Electrical electronic Information Technology, or a related field
Proven years of experience in network engineering or a similar role
Experience with network monitoring tools and troubleshooting methodologies
Relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIP, JNCIS, Network+) are a plus
Excellent problem-solving skills and attention to detail
Strong communication and teamwork abilities
Strong knowledge of networking protocols (TCP/IP, BGP, OSPF, MPLS etc.) and technologies (routers, switches, firewalls, load balancers)
Strong communication skills, with the ability to convey technical information to non-technical stakeholders
Maintain an open mind when addressing network problem situations
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