Internal Sales Representative at CAT Construction Limited

Location: Ikeja, Lagos

Job Profile

• This role is responsible for the development and rebuilding of relationships (Customer Relationship Management - CRM) with designated customers by phone to sell parts and service offerings, and to create sales opportunities that meet company objectives and customer satisfaction.

Main Funtions

• Inform customers by phone about any new dealer program.
• Contact customers to present MANTRAC parts and services and answer technical and commercial inquiries.
• Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
• Present relevant technical publications as appropriate, to customers and explain the benefits/advantages of CATERPILLAR genuine parts versus non-genuine and MANTRAC services versus local mechanics.
• Provide weekly pre-call plan, report his daily activities, and refers to any difficulties/challenges to supervisor for action.
• Assist with the solution and resolution of customer complaints/problems with MANTRAC.
• Report all lost sales of parts and service to supervisor/manager and to ensure such lost sales are appropriately entered into the dealer system (MANPRO).
• Ensure there is no overdue debt on customers’ parts and service account.
• Keep good control of customer lists and keep updating customer profiles and population in MANCRM, PTOS, or any existing dealer marketing information system.
• Report any prime product sales leads to his / her supervisor, manager, or the particular prime product manager.
• Perform any other related duties as required by product support sales management.

Job Requirements

• A Bachelor's degree or it's equivalent in the Mechanical / Electrical Engineering discipline.
• A minimum of 2 years’ of sales, marketing, and technical experience,
• Experience in an Engineering industry will be an added advantage.
• Good written and spoken English.
• Interpersonal and communication skills.
• Leadership skills and ability to take initiative.
• Good analytical and computer skills.

Location:

• The position is based at the Head Office, Oregun – Lagos.