Internal Control & Quality Assurance Associate at Lily Hospitals Limited

About the Role

• We are seeking a detail-oriented and proactive Internal Control & Quality Assurance Associate to join our team.
• The ideal candidate will play a key role in monitoring, assessing, and improving quality processes, while ensuring compliance with internal control systems and international standards such as ISO, COHSASA, and Kaizen.

Key Responsibilities

• Conduct quarterly analysis of Net Promoter Score and other customer service evaluations.
• Perform monthly spot checks on clinical and non-clinical processes.
• Assess and report patient feedback through visits, surveys, and external audits.
• Investigate and resolve hazards, near misses, and incidents on a daily basis.
• Monitor and report implementation of Quality Improvement Projects (QIPs).
• Support internal quality audits and ensure compliance with ISO and COHSASA standards.
• Conduct risk assessments, identify control gaps, and support process improvements.

Key Result Areas (KRAs)

• Quality Assurance & Compliance
• Risk Assessment & Internal Controls
• Incident & Feedback Management
• Process Improvement & Reporting
• Regulatory & Standards Compliance

Requirements

• B.Sc./HND in a relevant science discipline.
• Minimum of 2 years’ experience in Quality Assurance or Internal Control, preferably in the healthcare or service sector.
• Strong knowledge of Quality Management Systems (ISO, COHSASA, Kaizen, DMAIC).
• Strong analytical, communication, and reporting skills.
• Residents from Port Harcourt are encouraged to apply.

Why Join Us?

• This is an exciting opportunity to contribute to organizational excellence by ensuring quality processes, risk management, and compliance with global standards.