Intern / Trainee - Client Support at Ruth & Roots Ltd

Key Responsibilities

• Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints, resolve issues, and escalate complex cases when necessary.
• Process orders, applications, forms, and requests accurately.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure their concerns are addressed and satisfaction is achieved.
• Collaborate with other departments (sales, operations, technical support, etc.) to resolve customer needs.
• Meet performance targets such as sales, response time, resolution rate, and customer satisfaction scores.
• Stay updated on company products, promotions, and policies to effectively assist customers.

Qualifications & Skills

• Possess SSCE or equivalent qualification.
• Excellent literacy skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and conflict resolution skills.
• Proficiency in Microsoft Office Suite and computer literacyis a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a customer-first mindset.