Interconnect & Carrier Assurance Officer at Airtel

Level: Mid-Senior

Purpose of the Job (Brief)

• The position is key in identifying potential and existing revenue leakage areas in the business and preventing such leakages thus enabling the business maximize its revenues and in essence increase profitability.

Key Accountabilities

• Comparison of Interconnect CDRs and Switch CDRs from other downstream systems e.g. Cognos, Connectiva etc. to ensure accurate recording of traffic on the Interconnect System.
• Review international interconnect dump from all Transit MSC for B table and check for all the charging, routing, and barring parameters defined on each MSC.
• Design controls and processes to ensure accuracy and completeness of billing of revenue products across all billing domain with the organization. Identify GAPS and initiate work steps.
• Developing and interpreting Roaming reports and revenue KPIS and providing consultation to management
• Ensuring compliance with self-validated control check list.
• This is achieved through reconciliation of partner’s records, highlighting areas of dispute and liaison with partners to resolve disputed invoices.
• Reconciliation and validation of roaming partners test records with Airtel data and ensuring accurate processing of records by the data clearing house.
• Ensure that routine test and validations are done for all new roaming partners, products/services to ensure accuracy and completeness to prevent loss in revenues.
• Reconciliation and validation of Airtel records d with the clearing House records, ensuring record completeness, billing accuracy and prompt transfer of files to avoid old and unbillable records for inbound and outbound roaming operations.
• Review of audit issues on roaming controls and ensuring prompt closure of any outstanding issues.
• Monitoring of roaming traffic trend per revenue stream as well as analysis, investigation and resolution of traffic issues
• Conduct root cause analysis for all KPIs beyond admissible parameters
• Ensure Least Cost Routing is prepared and implemented accurately.
• Resolving all interconnect disputes where variance between Airtel records and Interconnect Operator records exceeds acceptable variance allowed by NCC.
• Ensure Interconnect CDRs are made available to Operators when invoices are disputed
• Ensure the accuracy of rates, trunks, switch and all other reference data configured on the interconnect billing system.
• Reconcile test CDRs between Airtel and Interconnect operators and ensure completes, accuracy and validity of CDRs before new routes are opened or expansion of existing routes.
• Ensure that Interconnect reports and KPI’s are available to stakeholders and management for decision making.
• Monitor Interconnect Switch, Trunk and Operator to ensure completeness of Operator minutes of use and revenue arising.
• Reconcile traffic sent/from various MNOs through clearing houses to detect possible cases of traffic refiling.

Education & Experience

• First Degree in Finance, Sciences or related discipline, MBA an added advantage.
• Minimum of 12 years relevant working experience with +5 years in Revenue Assurance and Fraud management.
• A professional qualification such as ACA, ACCA, CISA is desirable.
• Solid problem-solving and business acumen skills.
• Team leadership/project management skills.
• Sound knowledge of SQL (Structured Query Language) and ACL (Audit Command Language) for data analysis and reporting.

Skills & Competencies:

• Proactive and resilient.
• Excellent communication skills.
• Good leadership/interpersonal skills.
• Problem solving skills and good team spirit.
• Good leadership/interpersonal skills.
• Communications skills.
• Proactive and resilient.