Infrastructure Support Engineer at Cardinal Stone

• Installing and maintaining operating environments.
• Monitoring these operating environments.
• Responding effectively and speedily to any problems.
• Maintaining a professional demeanor with clients and colleagues.
• Providing training and support.
• Ensuring operating environments stay safe and secure.
• Updating any software and hardware where necessary.
• Documenting all reported malfunctions and actions taken in response.
• Enhancing intranet performance and creating internet domains.
• Testing the exchange of data between computers, servers, modems, and routers.
• Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
• Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
• Optimizing server capacity to keep up with demand in online traffic.
• Testing network protocols and ensuring stable and secure server connectivity.
• Providing onsite or remote or technical support and preparing user manuals.
• Documenting network processes and layouts, as well as enhancing network security.

Keeping abreast of developments in network infrastructure and technologies