Infrastructure & Cloud Engineer at Oilserv Limited

The Infrastructure & Cloud Supervisor is responsible for the day-to-day supervision, administration, and operational support of Oilserv Group’s ICT infrastructure. This role spans cloud platforms (AWS and Microsoft Azure), on‑premise physical servers, enterprise networks, and SAP technical environments. The role ensures high availability, security, and performance of infrastructure services, provides first-level SAP BASIS support, and supports service delivery objectives defined by the Service Level Coordinator.

Job Details

Cloud & Infrastructure Operations

• Administer and monitor AWS and Microsoft Azure cloud environments, ensuring availability, performance, and cost efficiency.
• Manage SAP Cloud servers, including system availability, OS-level checks, backups, and coordination with SAP BASIS specialists for escalated issues.
• Supervise physical servers (compute, storage, virtualization) and ensure proper maintenance, patching, and lifecycle management.
• Perform routine system health checks, capacity monitoring, and performance tuning across cloud and on-premise environments.

Network & Systems Management

• Manage enterprise network infrastructure (LAN, WAN, Wi Fi, VPN, firewalls, switches, and routers).
• Ensure network security, segmentation, access control, and high availability across all Oilserv locations.
• Troubleshoot network and server incidents and coordinate resolution within agreed service levels.
• Support disaster recovery, backup, and restoration processes for infrastructure systems.

SAP Technical Support (First-Level BASIS)

• Provide first-level SAP BASIS support, including:
• SAP user creation, modification, and deactivation
• Role and authorization assignment based on approved requests
• Basic system monitoring (SAP services, work processes, system availability)
• Escalate complex SAP BASIS issues to the SAP BASIS Administrator or external support partners as required.
• Support compliance with SAP security and access control policies.

Service Support & Incident Management

• Act as a key escalation point for infrastructure-related service incidents.
• Support the Service Level Coordinator in meeting SLAs and OLAs.
• Document incidents, root causes, and resolutions in line with ICT service management processes.
• Support change implementation activities for approved infrastructure and SAP changes.

Security & Compliance

• Ensure infrastructure security through access controls, patching, monitoring, and adherence to ICT security policies.
• Support vulnerability management and remediation activities across cloud, network, and server environments.
• Report and support investigation of ICT security incidents.

Documentation & Continuous Improvement

• Maintain accurate technical documentation, diagrams, and standard operating procedures.
• Contribute to internal knowledge bases and operational runbooks.
• Identify opportunities to improve infrastructure reliability, automation, and cost optimization.

Leadership

• Supervise junior technical staff and service support resources as assigned.
• Ensure team members understand their responsibilities, performance expectations, and service delivery targets.
• Support skills development through coaching, mentoring, and on-the-job training.
• Promote collaboration, accountability, and adherence to ICT standards.

Relationships

Internal

• Service Level Coordinator
• ICT Manager
• SAP BASIS Administrator
• Applications Support Team
• Project ICT Leads

External

• Cloud service providers (AWS, Microsoft Azure)
• Network, hardware, and SAP support vendors
• Internet Service Providers

INNOVATION

• Continuously seeks for opportunities to improve system performance through technology and working practices.
• Challenges conventional thinking through analysis and comes up with better/cheaper/faster alternatives.
• Fosters a culture of continuous improvement through innovation and ensures appropriate recognition for innovative solutions.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.
• Relevant certifications are an advantage:
• AWS or Microsoft Azure certifications
• Microsoft Windows Server / Linux certifications
• Hands-on experience managing AWS and/or Azure environments.
• Experience supporting enterprise networks and physical servers.
• Basic operational experience with SAP systems and user administration.
• ITIL Foundation
• SAP BASIS fundamentals (preferred)