Infrastructure & Applications Support Officer at Guinea Insurance plc

Job Overview:

• The Infrastructure & Applications Support Officer is responsible for administering and supporting the Company's IT infrastructure, Microsoft 365 environment, enterprise applications, and cybersecurity solutions.
• The role provides technical support, ensures system availability and security, and supports technology projects that improve business operations.

Key Responsibilities

• Administer and support IT infrastructure, including LAN/WAN, VPNs, routers, switches, and wireless networks.
• Manage the Microsoft 365 environment (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and security).
• Support enterprise applications, including the Company's insurance core application and Zoho solutions.
• Administer Sophos Firewall, endpoint security, and cybersecurity controls.
• Provide first- and second-level technical support to users.
• Coordinate with vendors, maintain IT documentation, and support technology and digital transformation projects.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 3–5 years' relevant IT experience, preferably in banking, insurance, fintech, or another regulated industry.
• Proven hands-on experience with Microsoft 365 and Sophos Firewall administration.
• Strong knowledge of Windows Server, Active Directory, networking (TCP/IP, DNS, DHCP, VPNs), and enterprise application support.
• Relevant certifications such as Microsoft 365, CCNA, CompTIA, Sophos, ITIL, or Azure
• Fundamentals will be an added advantage.

Skills & Competencies

• Strong analytical, communication, troubleshooting, documentation, and stakeholder management skills, with the ability to work independently, manage multiple priorities, and deliver excellent user support.