Information Technology Support Officer at Westfield Energy Resources Limited

About the Job

• We are seeking a skilled IT Support Officer to join our team. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.
• This role requires attention to details and a proactive approach to maintaining and improving our IT infrastructure.

Responsibilities

• Provide technical support to users including troubleshooting and resolving IT related problems.
• Manage and monitor network infrastructure including routers, switches, firewalls, and VPNs.
• Ensure security of IT systems, including data backup, antivirus protection and access controls.
• Collaborate with other departments to understand IT needs and requirements.
• Troubles shoot hardware and software issues including desktops, laptops, printer, and servers.
• Conduct routine system updates and patches.
• Generate reports on system performance, incidents, and other relevant metrics.
• Test backup and recovery processes regularly to ensure they function correctly.

Qualifications

• Bachelor's Degree in Computer Science or related field.
• 2-5 years’ experience in IT (Helpdesk and Support).
• Troubleshooting and Debugging ability.
• Strong interpersonal and collaborative teamwork.
• Good communication and interpersonal skills.